Payments & Refund Policy

Overview

Nano Panda.ai currently uses PayPal as the primary payment channel.
This page summarizes our payment and refund rules.

Payment Method

• Payment provider: PayPal
• Supported methods depend on PayPal availability in your region
• All charges are shown at checkout before you confirm payment

Refund Eligibility

Refunds are available for monthly and annual plans within 3-5 days, provided fewer than 300 credits are used.

Refunds apply to:

• Technical failures that prevent normal service delivery
• Duplicate charges for the same transaction
• Unauthorized transactions confirmed by review

Non-Refundable Cases

Refunds are generally not provided for:

• Dissatisfaction after normal service delivery
• User error during purchase or operation
• Excessive usage
• Accidental transactions
• Platform or style changes

How to Request a Refund

Please email [email protected] with:

• Your account email
• Order number
• Reason for refund
• Any relevant screenshots or evidence

Processing Time

After your request is approved, refund processing time depends on PayPal and your card or bank provider.

Contact

For billing and refund support, contact [email protected].