Payments & Refund Policy

1. Scope and prices

This policy applies to subscriptions and one-time credit purchases for Nano Panda's AI image and video tools. Before paying, review the pricing page and checkout for the selected plan, credit amount, currency, billing period, taxes, and final total.

Prices on the pricing page are in USD and exclude applicable taxes. The checkout provider calculates and displays any applicable taxes before you confirm payment.

• Subscriptions renew monthly or annually until canceled and include the credits shown for the selected plan. Annual subscriptions are paid once per year, with credits released monthly during the paid service period.
• One-time credit packs are single purchases. They do not start or renew a subscription.
• Credits currently do not expire unless a different term is clearly disclosed before purchase. Credits already released to your balance are not automatically removed merely because you later cancel a subscription.

Credits and plan benefits are delivered to the purchasing account after payment is confirmed. You can review your payment history, subscriptions, and credit balance after signing in.

2. Automatic renewal and cancellation

By purchasing a subscription, you authorize recurring charges at the price and billing interval shown at checkout until you cancel. Any introductory annual price and the later renewal price are displayed before purchase.

You may stop future renewals at any time from subscription settings. If you cannot access your account or the cancellation option is unavailable, email [email protected]. Cancellation takes effect at the end of the current paid billing period unless the confirmation states otherwise. You retain paid access through that date and will not be charged for a later period.

Canceling a subscription and requesting a refund are separate actions. Cancellation does not automatically refund a completed payment. Simply stopping use of the service does not cancel a subscription.

Scheduled plan changes

Plan changes requested in subscription settings take effect at the next renewal on the same subscription. No payment or prorated adjustment is made when scheduling a change. Your current plan and its credit release schedule continue through the paid period. The new price, billing interval, and credit allowance are shown before you confirm; applicable tax is added at renewal. New-plan credits are granted after payment succeeds. Annual plans are charged in full each year, with credits released monthly. Introductory discounts do not restart when changing plans. You may replace or remove a scheduled change before renewal. Canceling the subscription also removes its scheduled plan change.

3. Seven-day refund eligibility

First subscription purchase

A first-time subscriber may request a full refund within 7 calendar days after the initial subscription charge if no more than 10% of the credits released for the first monthly service period have been consumed. For an annual subscription, this limit is measured against the first monthly credit release, not the twelve-month total.

This first-purchase guarantee applies once per customer and does not reset when a customer changes plans, creates another account, or purchases through a different payment method. We may refuse requests involving abuse, fraud, attempts to obtain repeated introductory refunds, or a material violation of our Terms of Service, except where applicable law requires otherwise.

One-time credit packs

A one-time credit purchase is eligible for a full refund when the request is made within 7 calendar days after purchase and none of the credits from that purchase have been consumed. Once any credit from that purchase has been used, the purchase is not eligible under this voluntary seven-day guarantee.

The account's aggregate credit balance may contain credits from several purchases. Eligibility is determined from the transaction ledger for the specific order, not only from the balance displayed in the account.

4. Other eligible refund cases

We will also investigate and, when confirmed, correct, refund, or otherwise remedy:

• A duplicate charge or an amount different from the amount authorized at checkout.
• A payment confirmed by the payment provider when the purchased credits or subscription benefits were not delivered.
• A renewal charged after a cancellation request was successfully completed before the renewal date.
• A verified service outage caused by us that prevents delivery of the paid service for more than 72 continuous hours; the remedy may be a full or proportional refund, replacement credits, or an extension of service, as appropriate.
• Any refund, withdrawal, cancellation, or other remedy required by applicable consumer law.

If a generation task is recorded as failed or canceled, the credits charged for that task are returned to the account. This credit return is not a refund of the original purchase payment.

5. Items normally not refundable

Unless required by law or covered by another section of this policy, we do not refund:

• Subscription payments outside the first-purchase guarantee after the applicable service or credits have been delivered.
• Renewal payments when the subscription was not canceled before renewal.
• One-time credit packs after any credit from that order has been consumed.
• Free daily generations, promotional credits, signup credits, or other credits that were not purchased.
• Successful generations solely because the result does not match a personal artistic preference.
• Accounts suspended or terminated for fraud, abuse, or a material violation of our Terms of Service.
• Exchange-rate differences, foreign transaction charges, or bank fees that were not charged by us.

Nothing in this section limits mandatory consumer rights relating to defective, misdescribed, or undelivered services.

6. How to request a refund

Email [email protected], or open a support ticket after signing in. Email remains available if you cannot access your account. Include:

• The account email used for the purchase.
• The order or transaction reference, purchase date, currency, and amount.
• Whether the request concerns an initial subscription, renewal, or one-time credit pack.
• The reason for the request and any relevant task IDs or cancellation confirmation.

Do not send passwords, API keys, or full payment-card details. We may request information reasonably necessary to locate the order, confirm account ownership, or investigate delivery and usage.

We aim to acknowledge a complete request within 2 business days. Once eligibility is confirmed, we aim to submit the refund to the payment provider within 5–10 business days. Complex fraud, delivery, or legal reviews may take longer, and we will provide an update when additional time is needed.

7. Approved refunds

Approved refunds are submitted through the payment provider and returned to the original payment method where supported. The payment provider, card network, and bank control the time required for the refund to appear after submission.

When a purchase is refunded, unused credits and subscription benefits associated with the refunded payment may be removed or adjusted. A refund does not entitle the customer to retain both the payment and the related paid benefits.

If the original payment method cannot receive the refund, contact support so we can review available provider-supported options. We do not send refunds to an unrelated account or payment method merely on request.

8. Charge questions and mandatory rights

If you do not recognize a charge or believe it is incorrect, contact [email protected] first so we can identify and correct the transaction promptly. This does not waive any right to contact your bank or payment provider.

This policy does not limit mandatory cancellation, refund, withdrawal, or other consumer rights under applicable law. Where those rights conflict with this policy, the mandatory law applies.

Read our Terms of Service for the wider service rules, our Models & Service Providers page for the AI services used, or visit Contact Us for help.